K-Tech

Chat-bot

A chatbot is a computer program that can imitate human communication using various technologies. The main task of chat-bots is to conduct a conversation with users, to answer the questions posed to them in text, voice and visual form. It is this feature that distinguishes it from other types of software robots. Today, 1.4 billion people use chatbots. Also, more than 50% of service companies worldwide are using it for customer service. Chatbots are increasingly available in businesses and are often used to automate tasks that do not require skill-based knowledge. Along with customer service via messaging apps and phone calls, there are a growing number of cases where the deployment of chatbots provides organizations with a clear return on investment. Chatbots have great potential to serve as an alternative source of customer service. Many high-tech banking organizations are looking to incorporate AI-based automated customer service solutions such as chatbots to provide faster and cheaper support to their increasingly tech-savvy customers. In particular, chatbots can effectively conduct dialogue, usually replacing other means of communication such as email, phone or SMS.