K-Tech

CALL-CENTER

The Call Center project is an extendable system for businesses trying to improve their customer interactions, and it includes a number of services for users. By collecting all of your customers' requests in one place, you may raise the efficiency of your company's operations and improve the quality of your service or products in response to client offers and needs. This platform, which can handle requests from millions of people at once, provides 24-hour phone support, external (public) and internal (private) chats, and AI-based queries in text and voice formats. Along with the responses, it also allows you to use the geoinformation map to obtain detailed information about the company's branches, clients, and services. In addition, you can notify your consumers about company news or issues, monitor apps, and oversee management. The knowledge base created by analyzing incoming messages using artificial intelligence and the service of automatic response to requests using NLP, i.e. natural language message understanding and processing systems, is one of the most important factors in increasing the efficiency of customer service in your business. This platform, which was created based on the needs of the organization, is differentiated by its flexibility and self-improvement!